CONTACT US

Unlike some Internet Service Providers, we love to hear from our customers!  For your convenience, we've listed various ways you can get in touch with us.

 

By Telephone: Technical Support: 800-719-7172 24 Hours a day/7 Days a week   Customer Service:  916-864-1111 (Option 3) Monday - Friday 8AM - 6PM   Billing Department:  916-864-1111 (Option 4) Monday - Friday 8AM - 6PM By E-mail: Technical Support:  support@norcalisp.com Billing:  billing@norcalisp.com Service:  feedback@norcalisp.com By USPS mail:   NorCal Internet Services P.O. Box 5671 El Dorado Hills, Ca. 95762

Common Solutions to Connectivity and E-mail Problems Make sure your username and password are correct.  Try rebooting your computer Make sure you are dialing the correct telephone number. Make sure your telephone line is working. Make sure you are connected. Make sure your e-mail client is set to mail.norcalisp.com for both SMTP and POP3. Can't browse?  If you are using a Mac, make sure your DNS is set to 64.55.115.51 and 64.55.115.52.

 

SPAM or AUP Violations:

NorCal Internet is dedicated to helping prevent the proliferation of SPAM on the Internet and takes violations of our Acceptable Use Policy very seriously.  We have zero tolerance for spammers on our network, and aggressively pursue individuals or groups who use our services to send SPAM.

 

To report SPAM being sent by a NorCal Internet user, or any other violation of our Acceptable Use Policy, please forward a copy of the original SPAM, complete with the full message headers to:

abuse@norcalisp.com

We review all correspondence sent to that address and take action when we are able to determine that the source is a user on our network.  You may, or may not, get a response from us.  Please, only send your SPAM notification once.  We do review all reports.